At that point, you’ll need to file a complaint with the city either by calling 311 or visiting 311ONLINE. You’ll also need to leave a method of contact for the inspectors at Housing Preservation & Development (HPD) so they can confirm with you if the issue was resolved after they notify your landlord of the complaint. The call operators and online form of 311 will take that information down for you.
The threat of a violation and financial penalty is often enough to scare landlords into fixing the problem, but the court may still need to get involved if the building manager won’t comply. If HPD contacts you and your issue still hasn’t been resolved, a code inspector from HPD will come to independently verify the issue. This can result in a written violation, which notifies the building owner that they have a certain amount of time to complete the repairs, depending on the work that needs to be done. There are several classes of violations, indicating the level of seriousness, and the time frame allotted for the violation to be resolved:
CLASS A (non-hazardous) - 90 days
CLASS B (hazardous) - 30 days
CLASS C (lead-based paint) - 21 days
CLASS C (window guards) - 21 days
CLASS C (heat or hot water) - immediately
CLASS C (all other types) - 24 hours